Vietnam Booking Cancellation Policy: Ensuring Your Peace of Mind

                         At Paradise Trips, we believe that transparency is the foundation of a truly bespoke travel experience. Our Vietnam Booking Cancellation Policy is designed to provide clear, fair, and professional guidelines for our elite clientele. Whether you are traveling with family or organizing a large group, understanding these terms ensures a seamless journey from the first consultation to your final departure. As a firm led by a Ph.D. in International Relations, we uphold the highest diplomatic standards in every Vietnam Booking Cancellation Policy we implement.

A. Child Policies & Pricing

1. Children Under 5 Years Old (Infants & Toddlers)

2. Children from 5 to Under 10 Years Old

3. Youth/Teenagers 10 Years Old and Above

General Booking Rules and Important Notes

• Airline Ticket Cost: For domestic and international flights, children 2 years old and above are generally charged of the adult ticket price (or a high percentage depending on the class).
• Entrance Ticket Discrepancy (Height vs. Age): Please note that many tourist attractions, parks, and historical sites in Vietnam base their entry fees on height (e.g., between and) rather than age.
• MANDATORY Communication: To avoid misunderstandings or unnecessary complications, all information regarding the height, age, and relationship of every member in your group must be clearly and accurately communicated to the VTH Travel team during the consultation process. Accurate information ensures correct pricing and booking of services.
• Room Occupancy Limit: A maximum of two children (under years old, sharing beds) are permitted to stay in one room with two accompanying adults.

B. Comprehensive Booking and Cancellation Policy

Detailed Policy & Terms

1. Important Advice: Confirm Your Service Availability FIRST

We strongly advise that you contact our VTH Travel Team (Sales Consultants) for free advice and service confirmation BEFORE you proceed to payment.

• Why You Must Check First: Many popular tours, hotels, and local services in Vietnam can be fully booked, especially during high season, holidays, or for last-minute requests. If you book and pay immediately without confirmation, and the service is unavailable, processing a refund becomes a complicated administrative task for both parties. This delay can negatively affect your overall experience and the arrangement of your travel schedule in Vietnam.

• When to Check: Please check availability with us first, especially if you have:

a) – Urgent Bookings (within days of arrival). This applies most often to short trips like:

• • Half-Day Tours: Such as scooter tours, food tours, or cultural excursions lasting hours.
  • Full-Day Tours: Such as a City Tour, Ninh Binh Day Trip, or Halong Bay -Day Cruise.

b) – Longer Tours & Packages: For tours lasting days (e.g., Halong Bay or Sapa) or extended multi-day packages, confirming availability is always mandatory and should be done well in advance, as these require detailed coordination and service checks between our team and you before booking is finalized.

c) Bookings that fall during Vietnamese National Holidays (e.g., Tet), when some services may not operate.

• The Benefit: Getting confirmation from us first helps us guarantee your spot, prevents unnecessary financial complications, and ensures a seamless trip itinerary.

2. Booking Procedure

To confirm your private tour, a deposit equal to 50% of the total tour fee is required.

• Standard Deposit: A single payment of 50% confirms your trip right away.
• Early Booking Option: For tours booked far in advance, you can pay an initial 20% deposit first. The final 30% deposit must be paid before the specified Cut-Off Date for your specific group size.
• Final Payment: The remaining balance (50%) will be paid when you arrive in Vietnam.

3. How to Make Payment (Secure & Trusted)

You can pay easily and safely online using your international credit card directly on our tour page.

• Payment Gateway: Our website, paradisetrips.vn, uses the secure online payment gateway 9Pay.vn. 9Pay is a highly trusted and reputable third-party payment provider in Vietnam.
• Security & Convenience: The secure 9Pay payment code is embedded directly in the price checking section of each tour. When you decide to book, you will proceed directly to this gateway to make your deposit payment using your international credit card (Visa, MasterCard, etc.). You can feel completely confident and secure during this process.

4. General Terms and Conditions

• Currency Note: All tour prices are officially shown and charged in United States Dollars (USD).
• Exchange Rate: If you pay in a currency other than USD, the exchange rate used will be the online exchange rate at the exact time your payment is processed.

5. Cancellation & Refund Policy

a) General Cancellation Policy

The following cancellation policy serves as the general guideline for all bookings made with Paradise Trips.

b) Third-Party Supplier Policy

Paradise Trips cooperates with various third-party suppliers, including hotels, cruises, airlines, transportation providers, restaurants, attractions, and other service providers.

As each supplier maintains its own cancellation policy, the final cancellation charges applicable to a booking may differ from the General Cancellation Policy above.

Where supplier-specific cancellation charges apply, Paradise Trips will calculate the final cancellation amount in accordance with the confirmed supplier’s terms.

Upon request, Paradise Trips will provide reasonable supporting evidence, such as supplier cancellation notices, booking conditions, email confirmations, or other relevant documentation.

c) Refund Policy

If a refund is applicable, Paradise Trips will refund the eligible amount after deducting:

• Applicable cancellation charges;
• Any actual non-refundable costs imposed by confirmed third-party suppliers;
• Any actual financial charges incurred during the refund process, including but not limited to:
  • Payment gateway fees;
  • Bank charges;
  • Intermediary bank charges;
  • Card issuer fees;
  • International transfer fees;
  • Currency conversion fees;
  • Exchange rate differences;
  • Taxes (where applicable); and
  • Any other charges imposed by financial institutions or payment service providers.

These charges are determined by the respective financial institutions and service providers and are beyond the control of Paradise Trips.

d) Refund Method

Where applicable, refunds will be processed using the original payment method whenever reasonably possible.

The final refunded amount may differ from the original payment amount due to supplier cancellation charges, banking fees, payment processing fees, exchange rate fluctuations, taxes, and other applicable financial charges.

e) Determination of the Final Cancellation & Refund Amount

The final cancellation charges and refundable amount for each booking will be determined based on the combined application of:

1. Paradise Trips’ General Cancellation Policy;
2. The confirmed cancellation terms of the relevant third-party suppliers (where applicable); and
3. Any applicable payment processing fees, banking charges, refund transaction fees, currency conversion costs, taxes, or other actual financial charges incurred.

The final cancellation and refund amount shall not be determined based on any single provision of this policy alone, but on the combined application of all applicable provisions above.

f) Customer Acknowledgement

By confirming the booking and making payment, the customer acknowledges that they have read, understood, and accepted this Cancellation & Refund Policy.

Paradise Trips is committed to handling all cancellation and refund requests fairly, transparently, and in accordance with the confirmed booking conditions.

ESSENTIAL SERVICE DESCRIPTION

Our policy covers everything from tailored child pricing to secure 9Pay payment integration. We prioritize flexibility while maintaining the rigorous coordination required for high-end logistics in Vietnam. By adhering to this Vietnam Booking Cancellation Policy, we guarantee that your deposits are handled securely and your service availability is confirmed through a meticulous verification process. We strongly advise all guests to review these terms to ensure their Bespoke Journeys are executed with absolute precision.

OFFICIAL STANDARDS & OUTBOUND SUPPORT

The strategic framework of our Vietnam Booking Cancellation Policy aligns with international travel hospitality standards and Vietnamese civil regulations. For travelers seeking further information on consumer protection and global travel rights, we recommend consulting the World Tourism Organization (UNWTO) for international best practices. This ensures that your experience with Paradise Trips is not only luxurious but also globally compliant and secure.